Frequently Asked Questions

How do I order?

Online: Complete our online order form. You will receive email confirmation within 48 hours. If your order needs to be delivered within 48 hours, please order by phone.

By Phone: Call toll-free 877-342-2229

How far in advance do I place my order?

To assure availability, we suggest you place your order as soon as possible. Payment is not due until two weeks prior to delivery. If you need something at the last minute, call and we will do our best to accomodate you.

What if I cancel or change my order?

You may change your order at any time and you may cancel without penalty right up until one week before delivery. Orders cancelled within one week of delivery during peak season (July-Labor Day) are subject to a 50% cancellation fee.

When is delivery?

We deliver seven days a week between 8 a.m. and 6 p.m. Most equipment is delivered by the early afternoon. You do not need to be present for delivery.

If you would like an approximate time for delivery, please call the day before or the morning of delivery and we will be able to schedule a time.

If you will need a car seat at a specific time, we suggest you have it delivered the day before you will need it and picked up the day after you leave. There is no extra charge for this convenience.

Where will the equipment be upon our arrival?

If we have access to the house we will set up the equipment inside according to your wishes.

If the house is locked we will leave the equipment near the back door or in a covered area, unless other arrangements are made. In case of rain we have very large plastic bags.

If you arrive and find you have questions or need any help with set up, please call us. Our local number is 508-696-6093. Our full-sized cribs require no tools to set up, directions are always provided, and it takes about five minutes.

In what condition should I return the equipment?

We will completely clean the equipment after your rental. We do ask that you return the equipment wiped free of any crumbs. Please clean any spills or accidents when they occur to prevent permanent damage or stains to the equipment. You do not need to wash the linens prior to pick up. To prevent mildew, please do not place damp linens in a plastic bag. If you use our beach chairs in salt water we request that you rinse the salt off so they will remain in good condition. Thank you for your help.

How do I return the equipment?

Equipment must be available for pick up at 9 a.m. If you leave before pick up occurs, please leave the equipment where you found it unless other arrangements have been made.

What about Chappaquiddick?

Items may be left for delivery and pick up near the porch of the ferry house on the Edgartown side. Please call about rates for delivery to the Island of Chappaquiddick.

Any other questions?

Please feel free to phone or email us for answers.