Frequently Asked Questions

Cleaning?

Everything is clean. Guaranteed. Upon return all washable items are laundered and everything else is scrubbed down with a 10% bleach and water solution that hospitals use and power washed.

Safety?

All of our equipment is purchased by us. We select items based on sturdiness, safety, cleanability and certification by the JPMA. We closely follow all recall information. Every item is checked upon return for damage as well as upon delivery.

Delivery?

We deliver to all island towns. Free with advance order. Seven days a week. A delivery fee is added to same day orders. It goes directly to the drivers who make these special deliveries, often in their own vehicles.

You do not need to be home for delivery. We can't guarantee a specific delivery time because the routes, weather and traffic change daily. If you need an item by a specific time we recommend arranging for delivery for the day before. We do our very best to deliver everything as early as possible and usually visitors are happy to find everything nicely waiting for them upon arrival.

Cribs will be delivered fully assembled and folded down slightly to fit through doorways and wrapped in plastic if rainy. You won't need any tools and directions will be provided. Our phone number is on the directions.

Chappaquiddick?

Chappaquiddick Island residents may have their equipment delivered to and picked up from the Edgartown side of the ferry. If you provide us with a phone number we will call and let you know when we drop off the equipment. It is great if you can do the same for us.

Can I come get the equipment?

No, we do not have a storefront. We are happy to deliver to you.

Cancellation?

Orders cancelled at least 48 hours before delivery will be fully refunded. June through September, orders cancelled within 48 hours will be subject to a 50% cancellation fee.

Who installs the car seat?

Liability prevents us from installing the car seat.

Pick up?

Orders must be available for pick up at 9:30 on the day of pick up. If you leave before pick up occurs, please leave the equipment in an accessible spot. If your rental is unable to be picked up you will incur a missed pick up fee as well as additional rental charges, so please do not leave the equipment locked away. Please call us if your plans change to prevent these additional charges and so that we may better accommodate your needs.

Terms:

The above equipment is received for rental purposes only. Lessee shall keep and maintain this equipment in good repair and shall replace all damaged and/or broken parts immediately. Any parts not returned shall be charged to lessee at present selling price. Lessee shall not loan, sub-let, mortgage or in any other manner dispose of same to any person without written consent of owner. Any personal injuries or property damage suffered by any person using this equipment shall be assumed by the lessee and no liability whatsoever shall attach to lessor. Lessee agrees to indemnify and save harmless the lessor against all loss, damage, expense and penalty arising from any action on account of any inquiry to person or property occasioned by the operation, handling or transportation of the leased property during the rental period or while the property is in the possession or control of the lessee. Hold Harmless: You assume all risks inherent in the operation and use of the Rented Equipment by You and anyone else. You agree to assume the entire responsibility for the defense of, and pay, indemnify, and hold US harmless from, and release US from, any and all claims for damage to property or bodily injury (including death), or for loss of time and inconvenience resulting from the use, operation or possession of Rented Equipment, whether or not it be claimed or found that such damage or injury resulted in whole or in part from Our negligence, from the defective condition of the Rented Equipment or from any cause.

Any other questions?

Please feel free to phone or email us for answers.